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A WhatsApp campaign attaches one or more pre-approved WhatsApp templates to an agent, keyed by the outcome of that agent’s calls — e.g. send one template when a call is answered, a different one when it isn’t.

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Creating a campaign

Pick an agent and attach one or more pre-approved WhatsApp templates, mapped to a specific call outcome — a campaign can have up to 20 template mappings.

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Managing campaigns

View, update, or delete a WhatsApp campaign at any time from the dashboard.