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An integration stores a tenant’s credentials for an external provider — Twilio, Plivo, OpenAI, WhatsApp, etc. — encrypted at rest, so your agents can use them without you re-entering secrets per agent.

Connecting a provider

Give the integration a display name and enter the provider’s credentials. Credentials are verified against the provider before being saved — a bad Twilio auth token or invalid OpenAI key is rejected immediately rather than failing on the next call.

Available providers

Providers are grouped by channel (telephony, LLM, transcription, speech synthesis, messaging) so the dashboard shows only relevant options per context.

Provider balances

For providers with a wallet of their own (e.g. Twilio credit), Agentic OS surfaces the live balance alongside the integration.

Revoking

Any connected integration can be revoked at any time.
Revoking an integration a live agent depends on will start failing that agent’s calls immediately — rotate credentials instead of revoking when possible.