Call Tab

Field	Description	Default
Max Call Duration	Longest a call can run before it’s ended automatically	90 seconds
Silence Timeout	Hang up after this much silence from the caller	10 seconds
Telephony Provider	Provider used for this agent’s calls	Tenant default
Caller ID	Phone number shown as caller ID for outbound calls	—

Configure the underlying telephony credentials once under Integrations — see Purchase Phone Numbers.

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