| Term | Definition |
|---|---|
| Agent | A configured combination of LLM prompt, voice, and tools |
| Session | A single call, chat, or WhatsApp conversation instance |
| Campaign | A batch of outbound calls/messages sent to a contact list |
| Execution | A single run of an agent (one call or chat) |
| Workflow | A DAG of automated steps triggered by an event |
| Tenant | An isolated customer account/workspace |
| Webhook | A callback URL Agentic OS posts events to |
Concepts
Glossary
Terminology used throughout the docs