# 20X

## Docs

- [Home](https://docs-dev.setoo.work/docs/index.md): Agentic OS Documentation
- [Introduction](https://docs-dev.setoo.work/docs/introduction.md): Platform overview and live demo
- [Platform Concepts](https://docs-dev.setoo.work/docs/platform-concepts.md): Core concepts across the Agentic OS platform
- [Website Integration Guide](https://docs-dev.setoo.work/docs/guides/website-integration.md): Step-by-step guide for business users to test APIs in the playground and embed Voice AI into their website
- [FAQs](https://docs-dev.setoo.work/docs/faqs.md): Frequently asked questions about the 20X platform
- [Platform Features](https://docs-dev.setoo.work/docs/features/overview.md): Every feature in Agentic OS, organized by area
- [Agents](https://docs-dev.setoo.work/docs/features/agents/overview.md): The brain of every conversation
- [Agent Types](https://docs-dev.setoo.work/docs/features/agents/agent-types.md): Single-prompt vs. conversational-flow agents
- [Prompts & Personas](https://docs-dev.setoo.work/docs/features/agents/prompts-personas.md): System prompts, personas, and use-case templates
- [Tool Bindings](https://docs-dev.setoo.work/docs/features/agents/tool-bindings.md): Give an agent the ability to take real actions
- [Channels](https://docs-dev.setoo.work/docs/features/channels/overview.md): Voice, chat, WhatsApp, and SMS
- [Voice Calls](https://docs-dev.setoo.work/docs/features/channels/voice.md): Outbound and inbound phone calls
- [Chat](https://docs-dev.setoo.work/docs/features/channels/chat.md): In-app or web-embedded text conversations
- [WhatsApp](https://docs-dev.setoo.work/docs/features/channels/whatsapp.md): Business messaging over the WhatsApp Business API
- [SMS](https://docs-dev.setoo.work/docs/features/channels/sms.md): Text messages sent from a purchased or ported number
- [Campaigns](https://docs-dev.setoo.work/docs/features/campaigns/overview.md): Reach many contacts at once
- [Call Campaigns](https://docs-dev.setoo.work/docs/features/campaigns/call.md): Automated outbound calling at scale
- [WhatsApp Campaigns](https://docs-dev.setoo.work/docs/features/campaigns/whatsapp.md): Bulk templated WhatsApp messages
- [SMS Campaigns](https://docs-dev.setoo.work/docs/features/campaigns/sms.md): Templated SMS tied to an agent's call outcomes
- [Knowledge Base](https://docs-dev.setoo.work/docs/features/knowledge-base.md): Ground agent answers in your own documents and data
- [Integrations](https://docs-dev.setoo.work/docs/features/integrations.md): Connect telephony, LLM, and messaging provider credentials
- [Billing & Wallet](https://docs-dev.setoo.work/docs/features/billing.md): Prepaid wallet, recharges, and per-usage deductions
- [API Keys](https://docs-dev.setoo.work/docs/features/api-keys.md): Programmatic access scoped to your tenant
- [Agent Types](https://docs-dev.setoo.work/docs/concepts/agent-types.md): Single-prompt vs. conversational-flow agents
- [Call Flow](https://docs-dev.setoo.work/docs/concepts/call-flow.md): How a call moves through transcriber, LLM, and synthesizer
- [Latency](https://docs-dev.setoo.work/docs/concepts/latency.md): Where latency comes from and how to reduce it
- [Choosing Providers](https://docs-dev.setoo.work/docs/concepts/choosing-providers.md): Picking LLM, voice, and telephony providers
- [Security](https://docs-dev.setoo.work/docs/concepts/security.md): Data handling, encryption, and access control
- [Glossary](https://docs-dev.setoo.work/docs/concepts/glossary.md): Terminology used throughout the docs
- [Build & Configure Agents](https://docs-dev.setoo.work/docs/build/overview.md): Overview of agent configuration in the dashboard
- [Agent Studio](https://docs-dev.setoo.work/docs/build/agent-studio.md): Visual builder for conversational-flow agents
- [Agent Tab](https://docs-dev.setoo.work/docs/build/agent-tab.md): Name, description, and system prompt
- [LLM Tab](https://docs-dev.setoo.work/docs/build/llm-tab.md): Model, temperature, and max tokens
- [Audio Tab](https://docs-dev.setoo.work/docs/build/audio-tab.md): Voice, transcriber, and synthesizer settings
- [Engine Tab](https://docs-dev.setoo.work/docs/build/engine-tab.md): Tool bindings and knowledge base
- [Call Tab](https://docs-dev.setoo.work/docs/build/call-tab.md): Call termination, silence timeout, and telephony
- [Agentic OS API Documentation](https://docs-dev.setoo.work/docs/api-reference/introduction.md): Use and leverage Agentic OS Voice AI using APIs through HTTP requests from any language
- [Authentication](https://docs-dev.setoo.work/docs/api-reference/authentication.md): Create an API key in the platform and use it to run any endpoint from these docs
- [Pagination](https://docs-dev.setoo.work/docs/api-reference/pagination.md): How list endpoints paginate results
- [Rate Limiting](https://docs-dev.setoo.work/docs/api-reference/rate-limiting.md): Request limits applied per tenant, using a sliding window
- [Errors & Status Codes](https://docs-dev.setoo.work/docs/api-reference/errors-status-codes.md): Standard error shape and HTTP status codes
- [Limits & Quotas](https://docs-dev.setoo.work/docs/api-reference/limits-quotas.md): Concurrency and usage quotas by plan
- [Get profile details](https://docs-dev.setoo.work/docs/api-reference/account/profile.md): Tenant details, onboarding state and wallet summary
- [Get wallet balance](https://docs-dev.setoo.work/docs/api-reference/account/wallet-balance.md): Current wallet balance and paginated transaction history
- [Wallet transactions & rates](https://docs-dev.setoo.work/docs/api-reference/account/wallet-transactions.md): Retrieve transaction history and multi-currency foreign exchange rates
- [Connect integration](https://docs-dev.setoo.work/docs/api-reference/integrations/connect-integration.md): Connect or update credentials for a telephony, WhatsApp, or scheduling provider
- [List integrations](https://docs-dev.setoo.work/docs/api-reference/integrations/list-integrations.md): List the provider integrations connected to your tenant
- [Get integration](https://docs-dev.setoo.work/docs/api-reference/integrations/get-integration.md): Retrieve a single integration by provider
- [List available providers](https://docs-dev.setoo.work/docs/api-reference/integrations/list-providers.md): List every provider you can connect, grouped by channel
- [Get provider balances](https://docs-dev.setoo.work/docs/api-reference/integrations/get-balances.md): Fetch the live account balance of each connected voice provider
- [List personas](https://docs-dev.setoo.work/docs/api-reference/configuration/list-personas.md): List the agent personas you can build an agent from
- [List tools catalog](https://docs-dev.setoo.work/docs/api-reference/configuration/list-tools.md): List all available system and custom tools that agents can execute during conversations
- [List LLM models](https://docs-dev.setoo.work/docs/api-reference/configuration/list-llm-models.md): List the language models available to power your agents
- [List STT providers](https://docs-dev.setoo.work/docs/api-reference/configuration/list-stt-providers.md): List speech-to-text providers with their models and supported languages
- [List TTS providers](https://docs-dev.setoo.work/docs/api-reference/configuration/list-tts-providers.md): List text-to-speech providers available for voice agents
- [List voices](https://docs-dev.setoo.work/docs/api-reference/configuration/list-voices.md): Browse the voice catalog, filterable by provider, language and gender
- [Overview](https://docs-dev.setoo.work/docs/api-reference/agents/overview.md)
- [Create agent](https://docs-dev.setoo.work/docs/api-reference/agents/create-agent.md): Create a new AI voice agent
- [List agents](https://docs-dev.setoo.work/docs/api-reference/agents/list-agents.md): Retrieve all agents for your tenant
- [Get agent](https://docs-dev.setoo.work/docs/api-reference/agents/get-agent.md): Retrieve a single agent by ID
- [Patch update agent](https://docs-dev.setoo.work/docs/api-reference/agents/patch-update-agent.md): Partially update an agent's configuration
- [Delete agent](https://docs-dev.setoo.work/docs/api-reference/agents/delete-agent.md): Permanently delete an agent
- [Attach tool to agent](https://docs-dev.setoo.work/docs/api-reference/agents/attach-tool.md): Attach a callable function (e.g. appointment booking, custom webhooks) to an AI agent brain
- [Get agent execution](https://docs-dev.setoo.work/docs/api-reference/agents/get-agent-execution.md): Retrieve details of a single agent call/chat execution
- [Get all executions](https://docs-dev.setoo.work/docs/api-reference/agents/get-all-executions.md): List all call/chat executions for an agent
- [Stop agent calls](https://docs-dev.setoo.work/docs/api-reference/agents/stop-agent-calls.md): Immediately stop all live calls for an agent
- [List voice numbers](https://docs-dev.setoo.work/docs/api-reference/numbers/list-voice-numbers.md): List the phone numbers registered to your tenant
- [Add voice number](https://docs-dev.setoo.work/docs/api-reference/numbers/add-voice-number.md): Register a phone number from a connected provider
- [Calls Overview](https://docs-dev.setoo.work/docs/api-reference/calls/overview.md): Making and stopping phone calls
- [Make phone call](https://docs-dev.setoo.work/docs/api-reference/calls/make-phone-call.md): Place an outbound call using an agent
- [Start web call](https://docs-dev.setoo.work/docs/api-reference/calls/start-web-call.md): Open a browser-based voice session with an agent and get WebRTC connection details
- [Stop phone call](https://docs-dev.setoo.work/docs/api-reference/calls/stop-phone-call.md): Ending a single live call
- [Campaigns Overview](https://docs-dev.setoo.work/docs/api-reference/campaigns/overview.md): Automated outbound voice dialing, WhatsApp messaging, and SMS follow-ups
- [Create campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/create-campaign.md): Create a new outbound voice calling campaign
- [List campaigns](https://docs-dev.setoo.work/docs/api-reference/campaigns/list-campaigns.md): Retrieve a paginated list of voice campaigns
- [Get campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-campaign.md): Retrieve configuration and status for a single voice campaign
- [Get campaign summary](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-campaign-summary.md): Retrieve live aggregated metrics, progress counters, and execution timing
- [Update campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/update-campaign.md): Update settings or schedule for a draft campaign
- [Start campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/start-campaign.md): Immediately launch and start outbound calling for a campaign
- [Schedule campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/schedule-campaign.md): Move a campaign to SCHEDULED status so it starts at its scheduledAt timestamp
- [Pause campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/pause-campaign.md): Pause an actively running campaign
- [Resume campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/resume-campaign.md): Resume dialing for a paused campaign
- [Abort campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/abort-campaign.md): Immediately abort a running, paused, or scheduled campaign
- [Regenerate campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/regenerate-campaign.md): Create a follow-up campaign targeting contacts by their final call disposition
- [List campaign attempts](https://docs-dev.setoo.work/docs/api-reference/campaigns/list-campaign-attempts.md): Retrieve individual contact call attempt records for a campaign
- [Get attempt statistics](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-attempt-stats.md): Retrieve status counters for all attempts in a campaign
- [Get disposition summary](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-disposition-summary.md): Retrieve counts of final call dispositions per contact for a campaign
- [Delete campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/delete-campaign.md): Delete a campaign and its associated call attempt records
- [Create contact list](https://docs-dev.setoo.work/docs/api-reference/campaigns/create-contact-list.md): Create a new contact list to hold campaign recipients
- [List contact lists](https://docs-dev.setoo.work/docs/api-reference/campaigns/list-contact-lists.md): Retrieve all contact lists for the tenant
- [Get contact list](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-contact-list.md): Retrieve details of a single contact list
- [Update contact list](https://docs-dev.setoo.work/docs/api-reference/campaigns/update-contact-list.md): Update contact list name or metadata
- [Delete contact list](https://docs-dev.setoo.work/docs/api-reference/campaigns/delete-contact-list.md): Delete a contact list and its contacts
- [Upload contacts CSV](https://docs-dev.setoo.work/docs/api-reference/campaigns/upload-contacts-csv.md): Bulk import contacts into a list from a CSV file
- [Add contact](https://docs-dev.setoo.work/docs/api-reference/campaigns/add-contact.md): Add a single contact to a contact list
- [Bulk add contacts](https://docs-dev.setoo.work/docs/api-reference/campaigns/bulk-add-contacts.md): Add multiple contacts to a contact list in a single JSON payload
- [List contacts](https://docs-dev.setoo.work/docs/api-reference/campaigns/list-contacts.md): Retrieve contacts within a contact list with pagination
- [Get contact](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-contact.md): Retrieve details for a single contact in a contact list
- [Update contact](https://docs-dev.setoo.work/docs/api-reference/campaigns/update-contact.md): Modify phone number, name, email, or metadata of a contact
- [Delete contact](https://docs-dev.setoo.work/docs/api-reference/campaigns/delete-contact.md): Delete a contact and its campaign attempt history
- [Batch delete contacts](https://docs-dev.setoo.work/docs/api-reference/campaigns/batch-delete-contacts.md): Delete multiple contacts from a contact list in a single atomic request
- [Create WhatsApp campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/create-whatsapp-campaign.md): Create a WhatsApp campaign with template mappings tied to call outcomes
- [List WhatsApp campaigns](https://docs-dev.setoo.work/docs/api-reference/campaigns/list-whatsapp-campaigns.md): Retrieve a paginated list of WhatsApp campaigns
- [Get WhatsApp campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-whatsapp-campaign.md): Retrieve details and template mappings of a WhatsApp campaign
- [Update WhatsApp campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/update-whatsapp-campaign.md): Update WhatsApp campaign settings and replace template mappings
- [Delete WhatsApp campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/delete-whatsapp-campaign.md): Delete a WhatsApp campaign and its template mappings
- [List Meta WhatsApp templates](https://docs-dev.setoo.work/docs/api-reference/campaigns/list-whatsapp-meta-templates.md): Retrieve live approved message templates from your connected Meta WhatsApp Business Account
- [List WhatsApp phone numbers](https://docs-dev.setoo.work/docs/api-reference/campaigns/list-whatsapp-numbers.md): Retrieve registered WhatsApp sender phone numbers from Meta
- [Attach WhatsApp number](https://docs-dev.setoo.work/docs/api-reference/campaigns/attach-whatsapp-number.md): Assign a specific Meta WhatsApp sender number to an agent
- [Get WhatsApp webhook details](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-whatsapp-webhook-details.md): Retrieve webhook callback URL and verify token for Meta integration
- [Generate WhatsApp webhook token](https://docs-dev.setoo.work/docs/api-reference/campaigns/generate-whatsapp-webhook-token.md): Generate or retrieve the persistent webhook verify token
- [Create SMS campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/create-sms-campaign.md): Create an SMS campaign with post-call message templates
- [List SMS campaigns](https://docs-dev.setoo.work/docs/api-reference/campaigns/list-sms-campaigns.md): Retrieve a paginated list of SMS campaigns
- [Get SMS campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/get-sms-campaign.md): Retrieve details and message templates of an SMS campaign
- [Update SMS campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/update-sms-campaign.md): Update SMS campaign settings and replace message templates
- [Delete SMS campaign](https://docs-dev.setoo.work/docs/api-reference/campaigns/delete-sms-campaign.md): Delete an SMS campaign and its templates
- [Create knowledge base](https://docs-dev.setoo.work/docs/api-reference/knowledge-bases/create-knowledge-base.md): Create a knowledge base and its vector collection
- [Add knowledge source](https://docs-dev.setoo.work/docs/api-reference/knowledge-bases/add-source.md): Ingest text, FAQs, or documents into a knowledge base for RAG context retrieval
- [List ingestion jobs](https://docs-dev.setoo.work/docs/api-reference/knowledge-bases/list-ingestion-jobs.md): List background vector indexing and embedding jobs for a knowledge base
- [List knowledge bases](https://docs-dev.setoo.work/docs/api-reference/knowledge-bases/list-knowledge-bases.md): List the knowledge bases in your tenant
- [Get knowledge base](https://docs-dev.setoo.work/docs/api-reference/knowledge-bases/get-knowledge-base.md): Retrieve a single knowledge base by ID
- [Update knowledge base](https://docs-dev.setoo.work/docs/api-reference/knowledge-bases/update-knowledge-base.md): Update a knowledge base's name, description, threshold or active state
- [Delete knowledge base](https://docs-dev.setoo.work/docs/api-reference/knowledge-bases/delete-knowledge-base.md): Delete a knowledge base and drop its vector collection
- [Send message](https://docs-dev.setoo.work/docs/api-reference/whatsapp/send-message.md): Send a freeform WhatsApp message
- [Send template](https://docs-dev.setoo.work/docs/api-reference/whatsapp/send-template.md): Sending pre-approved WhatsApp templates
- [List call logs](https://docs-dev.setoo.work/docs/api-reference/logs/list-call-logs.md): Paginated call logs with full filtering
- [Get call detail](https://docs-dev.setoo.work/docs/api-reference/logs/get-call-detail.md): Full call record with transcript, analytics and billing
- [Get analytics results](https://docs-dev.setoo.work/docs/api-reference/analytics/analytics-results.md): Structured data your agents extracted during conversations
- [Get usage breakdown](https://docs-dev.setoo.work/docs/api-reference/analytics/usage-detail.md): Usage and cost breakdown for your tenant
- [Getting Help](https://docs-dev.setoo.work/docs/getting-help.md): Where to go when you're stuck
- [IVR Setup](https://docs-dev.setoo.work/docs/guides/inbound/ivr-setup.md): Route callers to different agents based on input
- [Receive Incoming Calls](https://docs-dev.setoo.work/docs/guides/inbound/receive-incoming-calls.md): Route inbound calls to an agent
- [Hangup Live Calls](https://docs-dev.setoo.work/docs/guides/live-calls/hangup-live-calls.md): End a specific in-progress call
- [Terminate Live Calls](https://docs-dev.setoo.work/docs/guides/live-calls/terminate-live-calls.md): Stop all live calls for an agent at once
- [Caller ID Verification](https://docs-dev.setoo.work/docs/guides/numbers/caller-id-verification.md): Verify a number before using it as caller ID
- [Purchase 140 & 160-series Numbers](https://docs-dev.setoo.work/docs/guides/numbers/purchase-140-160-numbers.md): India-specific DLT-registered number classes
- [Purchase Phone Numbers](https://docs-dev.setoo.work/docs/guides/numbers/purchase-phone-numbers.md): Buy a number through your telephony provider
- [Auto-Retry](https://docs-dev.setoo.work/docs/guides/outbound/auto-retry.md): Automatically retry failed call attempts
- [Batch Calling](https://docs-dev.setoo.work/docs/guides/outbound/batch-calling.md): Run large outbound campaigns
- [Calling Guardrails](https://docs-dev.setoo.work/docs/guides/outbound/calling-guardrails.md): Concurrency, call-hour, and DND protections
- [Making Outgoing Calls](https://docs-dev.setoo.work/docs/guides/outbound/making-outgoing-calls.md): Place outbound calls via the API
- [API Quickstart](https://docs-dev.setoo.work/docs/guides/quickstarts/api-quickstart.md): Make your first Voice AI call with the Agentic OS API in about five minutes
- [Batch Calling Quickstart](https://docs-dev.setoo.work/docs/guides/quickstarts/batch-calling-quickstart.md): Call thousands of contacts with one request
- [Inbound Quickstart](https://docs-dev.setoo.work/docs/guides/quickstarts/inbound-quickstart.md): Configure a number to receive calls in five minutes
- [Operation inventory](https://docs-dev.setoo.work/docs/scripts/.scratch/operation-inventory.md)