Creating a campaign
Pick an agent, upload or add your contact list, and set a schedule — start date and the hours during which calls are allowed to go out.Auto-retry
Failed attempts (no-answer, busy, failed) can be retried automatically, up to a configurable number of attempts with a delay between tries. Retries respect call-hour windows — a retry due outside the allowed hours is deferred to the next window.Guardrails
Applied automatically to every campaign:- Concurrency cap — respects your plan’s max concurrent calls
- Call-hour windows — calls only go out inside the scheduled hours
- DND / opt-out lists — opted-out numbers are excluded from future campaigns
- Per-number attempt cap — prevents repeated same-day retries to one number