Skip to main content
Route an incoming call on a purchased number to an agent.
1

Purchase or bring a number

2

Register the number, bound to an agent

Registering a number under a telephony provider’s integration is what binds it to an agent for inbound calls:
connectionId is the ID of your connected telephony integration — list your integrations with GET /integrations (platform-core) to find it.
3

Call the number

Dial the number from any phone — the assigned agent answers automatically.
See Receive Incoming Calls for IVR-style routing across multiple agents.