Send template

Not callable with an API key. A POST /channels/whatsapp/send-template endpoint does exist, but it’s internal — it requires a service token rather than a tenant API key, so it has no request runner here.The supported way to send pre-approved templates is through a WhatsApp Campaign — a campaign maps each call outcome to a template and sends it automatically.

Creating a WhatsApp campaign with templates

POST /whatsapp/campaigns

{
  "name": "Post-call follow-up",
  "agentId": "AGENT_ID",
  "phoneNumberId": "WHATSAPP_PHONE_NUMBER_ID",
  "templates": [
    {
      "templateName": "call_answered_followup",
      "languageCode": "en_US",
      "process": "OUTGOING",
      "callStatus": "ANSWERED"
    }
  ]
}

phoneNumberId — from GET /whatsapp/fetch-numbers (campaign-engine)
templates — each entry maps a callStatus (ANSWERED/UNANSWERED) to an approved Meta template name; list approved templates via GET /whatsapp/meta-templates

See Create campaign for the general campaign lifecycle (start, monitor, etc.).

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Send template

Creating a WhatsApp campaign with templates

​Creating a WhatsApp campaign with templates

Creating a WhatsApp campaign with templates