Campaigns Overview

Agentic OS provides a multi-channel campaign engine designed for high-scale outbound communications. Campaigns allow you to reach hundreds or thousands of contacts automatically with intelligent pacing, retry policies, call window guardrails, and post-call messaging.

Campaign Types

Voice Campaigns

Automated outbound voice calls with concurrency control, retry policies, and time window guardrails.

WhatsApp Campaigns

Automated WhatsApp template messages triggered based on call disposition outcomes.

SMS Campaigns

Automated SMS notifications and callback links triggered on answered or unanswered calls.

API Summary

Voice Campaigns (`/campaigns`)

Method	Endpoint	Description
`POST`	`/campaigns`	Create a new voice campaign
`GET`	`/campaigns`	List all voice campaigns with pagination
`GET`	`/campaigns/{id}`	Get campaign configuration and current status
`GET`	`/campaigns/{id}/summary`	Get aggregated progress, attempt statistics, and time estimates
`PATCH`	`/campaigns/{id}`	Update campaign settings (DRAFT only)
`POST`	`/campaigns/{id}/start`	Start immediate outbound dialing
`POST`	`/campaigns/{id}/schedule`	Schedule campaign to start at its `scheduledAt` timestamp
`POST`	`/campaigns/{id}/pause`	Pause a running campaign
`POST`	`/campaigns/{id}/resume`	Resume a paused campaign
`POST`	`/campaigns/{id}/abort`	Abort a running or scheduled campaign
`POST`	`/campaigns/{id}/regenerate`	Create a follow-up campaign for specific call dispositions
`GET`	`/campaigns/{campaignId}/attempts`	List individual contact call attempts
`GET`	`/campaigns/{campaignId}/attempts/stats`	Get attempt status breakdown
`GET`	`/campaigns/{campaignId}/attempts/final-summary`	Get final disposition counts
`DELETE`	`/campaigns/{id}`	Delete a campaign and its attempt history

Contact Lists & Contacts (`/contact-lists`)

Method	Endpoint	Description
`POST`	`/contact-lists`	Create a new contact list
`GET`	`/contact-lists`	List all contact lists
`GET`	`/contact-lists/{id}`	Get contact list details
`PATCH`	`/contact-lists/{id}`	Update contact list name or metadata
`DELETE`	`/contact-lists/{id}`	Delete a contact list
`POST`	`/contact-lists/{id}/upload`	Upload CSV contacts (max 500 rows)
`POST`	`/contact-lists/{listId}/contacts`	Add a single contact
`POST`	`/contact-lists/{listId}/contacts/bulk`	Bulk add contacts (up to 5,000)
`GET`	`/contact-lists/{listId}/contacts`	List contacts with pagination
`GET`	`/contact-lists/{listId}/contacts/{id}`	Get single contact details
`PATCH`	`/contact-lists/{listId}/contacts/{id}`	Update contact details
`DELETE`	`/contact-lists/{listId}/contacts/{id}`	Delete a contact
`POST`	`/contact-lists/{listId}/contacts/delete-batch`	Batch delete contacts by IDs

WhatsApp Campaigns (`/whatsapp`)

Method	Endpoint	Description
`POST`	`/whatsapp/campaigns`	Create a WhatsApp campaign
`GET`	`/whatsapp/campaigns`	List WhatsApp campaigns
`GET`	`/whatsapp/campaigns/{id}`	Get WhatsApp campaign details
`PUT`	`/whatsapp/campaigns/{id}`	Update WhatsApp campaign & templates
`DELETE`	`/whatsapp/campaigns/{id}`	Delete a WhatsApp campaign
`GET`	`/whatsapp/meta-templates`	Fetch approved Meta WhatsApp templates
`GET`	`/whatsapp/fetch-numbers`	List connected WhatsApp sender numbers
`POST`	`/whatsapp/agents/{agentId}/attach-number`	Attach WhatsApp number to an agent
`GET`	`/whatsapp/webhook-details`	Get webhook callback URL and token
`POST`	`/whatsapp/webhook-token`	Generate or fetch webhook verify token

SMS Campaigns (`/sms-agent`)

Method	Endpoint	Description
`POST`	`/sms-agent/campaigns`	Create an SMS campaign
`GET`	`/sms-agent/campaigns`	List SMS campaigns
`GET`	`/sms-agent/campaigns/{id}`	Get SMS campaign details
`PUT`	`/sms-agent/campaigns/{id}`	Update SMS campaign & templates
`DELETE`	`/sms-agent/campaigns/{id}`	Delete an SMS campaign

Overview

Account

Integrations

Configuration

Agents

Numbers

Calls

Campaigns

Knowledge Bases

WhatsApp

Logs

Analytics

Campaigns Overview

Campaign Types

Voice Campaigns

WhatsApp Campaigns

SMS Campaigns

API Summary

Voice Campaigns (`/campaigns`)

Contact Lists & Contacts (`/contact-lists`)

WhatsApp Campaigns (`/whatsapp`)

SMS Campaigns (`/sms-agent`)

​Campaign Types

Voice Campaigns

WhatsApp Campaigns

SMS Campaigns

​API Summary

​Voice Campaigns (/campaigns)

​Contact Lists & Contacts (/contact-lists)

​WhatsApp Campaigns (/whatsapp)

​SMS Campaigns (/sms-agent)

Campaign Types

API Summary

Voice Campaigns (`/campaigns`)

Contact Lists & Contacts (`/contact-lists`)

WhatsApp Campaigns (`/whatsapp`)

SMS Campaigns (`/sms-agent`)